Terms of trade
Exchange and return rights
The products have a 14-day exchange and return right. Please inquire about the delivery address for Exchange or return related to jyri(at)naskalileather.com. Both in return and in case of exchange, provide email with original order number or subscriber name and order date. Also provide us with a leading reason for exchange. Other products cannot be added to the order during the exchange, but additional products must be ordered. If you do not want to keep the product you are ordering, please send it back within 14 days and return the price of the product/products back to you. If you return the entire order, we will also refund the shipping costs of your order. We refund the amount you paid in accordance with your subscription payment method. It usually takes about 10 to 20 working days to process the return and transfer money.
The returned product should always be unused, clean and completely new. We check the condition of the returned product before returning the payment.
We will take the return or exchange process as soon as the package arrives at us. You will receive an email confirmation from us when your Exchange or return has been processed.
Exchange and return instruction:
Please contact jyri(at)naskalileather.com and fill in the exchange and return form that came with your order. Export the returned products as pre-packaged and completed with the exchange and return form to the mail office.
The customer pays the shipping costs of the return or exchange itself. Keep the return receipt until the return or exchange is processed.
The mail retains packages at a one-week pickup point, after which the packets are returned, so please follow your package in time.
Products are ordered through the shopping cart. To order products, customers must provide contact information and select the mode of delivery.
When the products are added to the shopping cart and the ordering process has been completed, we will send an automatic order confirmation via email to the email address or phone number provided by the customer. The order confirmation includes the following information:
Total Order Amount
When ordering, the customer agrees to the current terms of the Naskali Leather online store. All information provided by customer is handled confidentially and Naskali Leather undertakes not to Disclose any information to third parties.
Newsletter Delivery € 2.50
Postal small pack € 5.00
Postal Mail Package € 6.00
DHL Express international € 20.00
In our deliveries, we use letter mail, small postal package and a mail package. For foreign deliveries, we use DHL Express. Domestic deliveries arrive within 4 to 10 business days. You can retrieve the package from the nearest postal Service point after receiving your arrival notice. Foreign deliveries arrive in 4-14 working days. The customer fills in the register with its address details and is responsible for the accuracy of the information itself. Naskali Leather is not obliged to compensate if there is an error in the customer's data.
We reserve the right to change the online store terms. Naskali Leather is not responsible for delays or damages caused by force majeure.
Any dispute between customer and Naskali leather is governed by Finnish law. If a disagreement is not resolved, the customer may refer the matter to the consumer www.kuluttajariita.fi. The consumer should be in contact with the magistrate's Consumer Advisory Board (www.kkv.fi/kuluttajaneuvonta) prior to the referral to the consumer disputes office. Further information is available to consumers in the European Commission's online dispute resolution (ART. 14, EU Regulation No 524/2013): http://ec.europa.eu/consumers/odr. You can also contact Jyri (at) naskalileather. com
Checkout is a secure payment method for you. Checkoutilla is authorised by the financial supervision payment institution. The service is operated by Checkout Finland Ltd (Business ID 2196606-6) and Checkout Finland Oy is part of OP group.
The Checkout Payment Brokerage service passes your payment to the merchant. If your bank statement or credit card is displayed on Checkout Finland Oy, we have forwarded your payment.
The online store serves as a marketer of products and services and a supplier of products to the customer. E-commerce takes care of the statutory and other obligations of trade-related purposes. If you want to reorder or return the product, you should contact the online store directly.Supported
Payment methods are:
You have payment buttons for all Finnish banks. You can pay with the payment buttons of Aktia, Danske Bank, Handelsbanken, Nordea, Oma Säästöpankki, Osuuspankki, POP-pankki, Säästöpankki, S-pankki and Ålandsbanken. Your bank statement is listed as Checkout Finland Oy, we will forward your payment to the online retailer. In the online store you are directly directed to your bank to make a payment securely.
Checkout Finland also offers the option to pay by bank transfer form.
Credit card payments
You can pay with Visa, Visa Debit, Visa Electron, MasterCard, Debit MasterCard and American Express cards in the online store. The online store uses the international Verified by Visa, MasterCard SecureCode and American Express SafeKey authentication services.
Checkout appears as the payment provider on the card invoice and passes the payment card payment paid by the customer directly to the merchant. Card payment is made securely through a secure payment form and no payment card information is stored on online store systems.
Mobile Payment Methods
Mobile payments Pivo, MobilePay, Masterpass, and Siirto are services in the application that allow you to pay for online purchases by credit transfer from your account or card payment their by accepting payment in that application. Pivo also manages Siirto fees, allowing the payment to be accepted in any application that supports the transfer.
Payment terms are available on the Mobilepay website: mobilepay.fi/asiakastuki/ehdot
Payment terms are available on the Master Pass website: masterpass.com/assets/pdf/masterpassoperatingrules.pdf
Conditions applicable to transfer fees:
OP general terms of euro payment
Terms of Siirto service in Nordea
Terms of Siirto service in S-bank