Exchange and return rights
The products have a 14-day exchange and return right. Please inquire about the delivery address for Exchange or return related to firstname.lastname@example.org. Both in return and in case of exchange, provide email with original order number or subscriber name and order date. Also provide us with a leading reason for exchange. Other products cannot be added to the order during the exchange, but additional products must be ordered. If you do not want to keep the product you are ordering, please send it back within 14 days and return the price of the product/products back to you. If you return the entire order, we will also refund the shipping costs of your order. We refund the amount you paid in accordance with your subscription payment method. It usually takes about 10 to 20 working days to process the return and transfer money.
The returned product should always be unused, clean and completely new. We check the condition of the returned product before returning the payment.
We will take the return or exchange process as soon as the package arrives at us. You will receive an email confirmation from us when your Exchange or return has been processed.
Exchange and return instruction:
Please contact email@example.com and fill in the exchange and return form that came with your order. Take the returned products to the DHL office pre-packaged in the same package where you received them, with the completed exchange and return form and the return sticker attached to the package to any DHL office.
The refund has been paid in advance, but its price will be deducted from the amount to be refunded (same amount as postage). Keep the return receipt with you until the return or exchange has been processed.